99ef Terms & Conditions

Welcome to 99ef. These Terms & Conditions ("Terms", "Agreement") govern the relationship between 99ef ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you") who accesses, registers on, or uses the services available at 99ef.pro. By completing the registration process or by continuing to use the 99ef platform in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety.

99ef operates an online casino and sports betting platform made available to eligible players under an international gaming licence. The platform offers casino games including live dealer tables, video slots, jackpot titles, and crash games, as well as a sportsbook covering cricket, football, and other sporting events. All services are provided in the English language and are priced in Pakistani Rupees (PKR) unless otherwise specified.

These Terms should be read in conjunction with 99ef's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall legal framework governing your use of the platform. In the event of any conflict between these Terms and any specific promotion or game rules published on the platform, the specific promotion or game rules shall take precedence for that specific matter only.

To register and maintain an active account on 99ef, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. 99ef is strictly a 21+ platform and no exceptions are made to this requirement under any circumstances.
• You must be a natural person. Corporate entities, organisations, or automated agents may not register accounts on 99ef.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable local law and where access to 99ef would constitute a violation of that law.
• You must not be an employee, contractor, director, officer, or close family member of an employee or contractor of 99ef or any of its affiliated entities, game providers, or payment processors.
• You must not be registered on any self-exclusion list maintained by 99ef or any associated responsible gaming body at the time of registration.
• You must provide accurate, truthful, and complete information during the registration process. Providing false information is grounds for immediate account termination.

Registration constitutes a single account per person. Each player is permitted to hold one active account only. 99ef uses a combination of device fingerprinting, IP analysis, and payment method cross-referencing to detect duplicate account registrations. Where duplicate accounts are identified, 99ef reserves the right to suspend all associated accounts and review any balances or pending transactions for compliance purposes.

You are solely responsible for maintaining the security and confidentiality of your 99ef account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. 99ef will never ask you for your password via email, live chat, or any other communication channel. If you receive such a request from anyone claiming to represent 99ef, treat it as fraudulent and report it to our support team immediately.

You agree to:

• Keep your login credentials strictly confidential and not share them with any third party under any circumstances.
• Notify 99ef support immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
• Ensure that your registered contact information — including your email address and mobile number — remains accurate and up to date at all times.
• Use the 99ef platform only for personal, non-commercial entertainment purposes.
• Not use any automated systems, bots, scripts, or software tools to interact with the 99ef platform in any way not sanctioned by 99ef.
• Not attempt to access the accounts of other players or any administrative areas of the 99ef platform.

99ef accepts no liability for losses incurred as a result of a player sharing their account credentials with a third party or failing to maintain adequate security over their login information. Any activity conducted through your 99ef account — whether by you or by a third party using your credentials — is your sole responsibility.

99ef supports the following payment methods for deposits and withdrawals by Pakistani players: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, SadaPay, and USDT TRC20. Minimum and maximum transaction limits apply to each payment method and are displayed in the cashier section of your 99ef account at the time of transaction.

Deposits: All deposits must be made from a payment account or method registered in your own name. 99ef does not accept deposits from third-party accounts. Deposits made via JazzCash or EasyPaisa typically clear within 60 seconds. Bank transfer deposits are processed during standard Pakistani banking hours and may take up to one business day to reflect in your 99ef balance.

Withdrawals: Withdrawal requests are subject to the following conditions:

• Your account must have completed the KYC verification process before any withdrawal is approved.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, unless otherwise approved by the 99ef compliance team.
• Any active bonus wagering requirements must be fully satisfied before withdrawal of bonus-derived funds is permitted.
• Withdrawal processing times are typically 2–4 hours during standard business hours Pakistan Standard Time, subject to compliance review.
• 99ef reserves the right to request additional documentation before approving withdrawal requests at its discretion, particularly for large or unusual transaction amounts.

99ef offers a range of bonuses and promotional offers to registered players, including but not limited to welcome bonuses, first-deposit match bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as PSL cricket fixtures or Eid celebrations. All bonuses are governed by these general Terms and any specific terms attached to the individual promotion.

The following general bonus rules apply to all 99ef promotions unless the specific promotion terms explicitly state otherwise:

• Bonuses are credited to the player's account in the bonus balance and must be wagered the required number of times before they can be converted to withdrawable cash.
• Different game types contribute differently to wagering requirements. Typically, slots contribute 100%, live casino games contribute between 10% and 20%, and sports betting contributes at a rate specified in the individual offer terms.
• During active bonus wagering, a maximum single bet limit applies. Placing bets exceeding this limit while a bonus is active may result in the bonus and any associated winnings being voided.
• Bonuses have an expiry period beginning from the date of credit. Any bonus or associated winnings not wagered within this period will be automatically removed from the account.
• 99ef reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any bonuses already credited to a player's account before the change are honoured under the terms that applied at the time of credit.
• Only one welcome bonus is available per player, per household, per device, and per IP address. Attempts to claim multiple welcome bonuses using duplicate accounts constitute bonus abuse and will result in account suspension.

All sports bets placed on the 99ef platform are subject to the general betting rules set out in this section as well as the sport-specific rules published in the sportsbook section of the platform. In the event of any ambiguity, the sport-specific rules shall take precedence for betting purposes.

• All bets are final once confirmed. 99ef does not accept requests to cancel or amend a bet once it has been placed and confirmed by the system, except where an obvious pricing error has occurred.
• 99ef reserves the right to void any bet placed at an obviously incorrect price resulting from a manifest error, including but not limited to software errors, human input errors, or data feed failures. Where a bet is voided, the stake is returned in full to the player's account.
• In-play bets are accepted subject to real-time availability. 99ef reserves the right to suspend in-play markets at any time without notice, for example during key moments in a cricket match such as a wicket falling or a DLS calculation being applied.
• Maximum payout limits apply per event and per player. The applicable limits are displayed in the sportsbook section of your account and may vary by sport, market, and stake level.
• Casino games offered on 99ef use certified Random Number Generator (RNG) technology or live dealer mechanics. Game return-to-player (RTP) percentages are published by the game providers and are available for player review. 99ef does not modify game mechanics or RTP settings.
• Minimum and maximum bet limits apply per game and per table. These are clearly displayed within each game interface before any bet is placed.

If a player believes a game result or bet settlement is incorrect, they may raise a dispute via the 99ef support team at [email protected] within seven (7) calendar days of the outcome being settled. Disputes raised after this window will not be considered. 99ef's decision on disputed outcomes is final subject to the escalation process described in Section 12 of these Terms.

99ef is committed to promoting responsible gaming practices across all aspects of the platform. We recognise that gambling can become harmful for some individuals, and we provide a suite of responsible gaming tools to help players manage their activity. These tools are available at no cost to any registered 99ef player and can be activated at any time through the account settings or by contacting our support team.

Available responsible gaming tools include:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before activation.
• Session Time Limits: Players may configure maximum session lengths after which they will be automatically logged out of the platform.
• Reality Checks: Periodic reminders can be configured to notify players of the duration and amount of their current session at set intervals.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 6 months, 12 months, or permanent. Self-exclusion requests are processed within 24 hours of receipt and prevent access to the account for the chosen period.
• Cool-Off Period: A shorter temporary suspension of 24 hours to 7 days is available for players who wish to pause activity without committing to a full self-exclusion period.

99ef staff are trained to identify signs of problem gambling behaviour and are authorised to initiate responsible gaming interventions, including imposing account limits or temporary suspensions, where patterns of concerning behaviour are identified. This may occur without a direct request from the player, in line with our duty of care obligations under our international gaming licence.

All content available on the 99ef platform, including but not limited to the 99ef brand name, logo, graphical assets, website design, software, game interfaces, promotional materials, written content, and data compilations, is either owned by 99ef or licensed to 99ef by third-party rights holders. All such content is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 99ef platform for your personal entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, redistribute, or republish any 99ef content in any format or medium.
• Modify, adapt, translate, or create derivative works based on 99ef content.
• Reverse engineer, decompile, or disassemble any software forming part of the 99ef platform.
• Use 99ef trademarks, logos, or brand assets in any manner not expressly authorised by 99ef in writing.
• Scrape, extract, or systematically retrieve data from the 99ef platform using automated means.

Any unauthorised use of 99ef intellectual property may result in immediate account termination and may give rise to legal action for infringement. If you believe any content on the 99ef platform infringes your intellectual property rights, please contact us at [email protected] with full details of your claim.

To the maximum extent permitted by applicable law, 99ef's total liability to any player in connection with their use of the platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

99ef expressly excludes liability for:

• Any loss of profits, revenue, business opportunity, anticipated savings, goodwill, or reputation arising from your use of the platform.
• Indirect, consequential, special, or punitive losses of any kind.
• Service interruptions, platform downtime, or technical errors outside of 99ef's reasonable control, including internet service provider failures, distributed denial-of-service attacks, or force majeure events.
• Loss or corruption of data resulting from platform use.
• Actions or omissions of third-party payment processors, game providers, or data feed suppliers that affect the 99ef platform or your account.
• Any losses arising from your failure to comply with these Terms, including losses resulting from account suspension or termination due to policy violations.

Nothing in these Terms limits 99ef's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

99ef collects, processes, stores, and uses personal data provided by players in accordance with its Privacy Policy. By registering on 99ef, you consent to the collection and processing of your personal data as described in the Privacy Policy, which is available at 99ef.pro/privacy-policy.

Key data processing points players should be aware of include:

• Registration data (name, date of birth, mobile number, email address, and payment details) is collected for account management, KYC verification, and fraud prevention purposes.
• Transaction data is retained for the period required under applicable anti-money-laundering regulations, which may extend beyond the closure of your account.
• Gameplay and betting data is retained for dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.
• 99ef does not sell personal data to third parties. Data is shared only with regulated payment processors, KYC verification providers, and regulatory authorities as required by law.

Players have the right to request access to the personal data 99ef holds about them, request corrections to inaccurate data, and in certain circumstances request deletion of their data, subject to 99ef's legal retention obligations. Such requests should be directed to [email protected].

Either you or 99ef may terminate your account and end this Agreement at any time. Players wishing to close their account should contact [email protected] with a written account closure request. Any genuine cash balance remaining in the account at the time of closure (after satisfaction of all applicable wagering requirements) will be returned to the player's verified payment method within 5 business days, subject to completion of any outstanding KYC requirements.

99ef reserves the right to suspend or permanently terminate your account with immediate effect, without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or fraudulent registration information.
• Engagement in bonus abuse, collusion, match-fixing, or any other fraudulent activity.
• Use of automated betting systems, bots, or any software designed to gain an unfair advantage.
• Failure to complete KYC verification within the period specified by the compliance team.
• Chargebacks initiated by the player or their payment provider in relation to 99ef transactions.
• Any behaviour that 99ef reasonably believes constitutes money laundering or financing of illegal activities.

Where an account is suspended or terminated due to a policy violation, 99ef reserves the right to withhold any balance pending the outcome of a compliance investigation. If the investigation confirms fraudulent or abusive behaviour, all balances may be forfeited and the matter may be reported to the relevant licensing or law enforcement authority.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction under which 99ef holds its international gaming licence. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be resolved in accordance with the dispute resolution procedure set out below.

Dispute Resolution Process:

• Step 1 — Internal Complaint: The player submits a written complaint to [email protected] within 7 calendar days of the disputed event. 99ef will acknowledge receipt within 48 hours and provide a full written response within 10 business days.
• Step 2 — Escalation: If the player is not satisfied with 99ef's response, they may escalate the complaint to the independent dispute resolution body designated by 99ef's international gaming licence authority. Details of the applicable body are available on request from the support team.
• Step 3 — Binding Arbitration: If the dispute remains unresolved following the escalation process, it shall be referred to binding arbitration under the rules of an internationally recognised arbitration body agreed between the parties or designated by the licensing authority.

Nothing in this dispute resolution clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions, concerns, or queries about these Terms & Conditions, your 99ef account, or any aspect of the 99ef platform, please contact our support team using the details below. Our team operates 24 hours a day, 7 days a week, with response times aligned to Pakistan Standard Time business hours.

For responsible gaming support, account self-exclusion requests, or concerns about problem gambling, please contact our dedicated responsible gaming team at the same email address with the subject line "Responsible Gaming Request". All such requests are treated with the highest priority and handled with full confidentiality.